We at Samatra want our customers to have complete peace of mind while buying our products. We understand that a lot of you may be buying from us for the first time, and might have concerns around purchasing products whose fit or material you may not be sure of. Our return policy guidelines take care of all that.
• Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can't offer you a exchange.
• To be eligible for exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• We only exchanged items if they are defective or damaged.
• To complete your return, we require a receipt or proof of purchase.
• Once your return is received and inspected we will send you an email to notify you that we have received you returned item.
SHIPPING AND RETURN POLICY
Once we have shipped the product to the customer, he is sent a tracking No. to his e-mail. Most of the products take not more than 10 business days to reach at your door step through our courier company.
We reserve the right to cancel the item in case of detection of fraud or non availability of stock.
All cancelled items would have the money refunded back to their account (which was used for transaction) in 10 business days.
FREE shipping on order value Rs. 2500/- within INDIA
To return your product, you should mail your product to our address that you will get in the contact page.
You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.